Blog

Behavioural Insights trials - one hit wonders or sustainable and scalable solutions?

21 April 2015NSW Department of Premier & Cabinet

Lessons in practical applications of BI from the health domain.

What Works and Wellbeing: Release of new report and blog by Lord Gus O’Donnell

26 November 2014NSW Department of Premier & Cabinet

In March 2013, the UK Government established the What Works Network, to embed the use of robust evidence in the development of local and national policy making. The Network aims to inform policy decisions and professional practice by showcasing evidence on programs in health, education, early intervention, wellbeing, local growth, and crime.

The Office of State Revenue’s Behavioural Insights Experience – Land Tax Legal Notice Trial

6 August 2014NSW Department of Premier & Cabinet

We started working with the Behavioural Insights Unit (BIU) to increase the compliance effectiveness with respect to our fines, tax and debt recovery businesses. We conducted various trials to robustly understand the value of BI, one of which was for our land tax legal notices. Here are the details of the trial.

The Mowat Centre: How Behavioural Insights Can Transform Internal Working Cultures

8 January 2014NSW Department of Premier & Cabinet

“We are already seeing some impressive results emerge from governments’ use of behavioural insights in public policy. In areas as diverse as organ donor registration and tax payments, simple changes in the way choices are presented to people have been shown to have a significant impact on the way they behave.

Transforming the Public Service Using Behavioural Insights

11 December 2013NSW Department of Premier & Cabinet

There has been a lot of research in to the way that BI can improve policies, service delivery and government interactions with customers; however, a recent report by the Mowat Centre at the University of Toronto has looked at how BI can be turned inward – on the public service itself.

Does poverty make you more likely to make poor financial decisions?

30 November 2013NSW Department of Premier & Cabinet

Drawing on cutting edge research from behavioural science, Sendhil Mullainathan and Eldar Shafir argue in their new book, ‘Scarcity: Why having too little means so much’, that poverty impacts on poor people’s ability to make decisions.

Spreading the Word: Campaigns that Socialise Public Safety Messaging

11 November 2013NSW Department of Premier & Cabinet

In recent years, government has produced some innovative campaigns aimed at behaviour change, many of which have been especially successful at harnessing the power of social media.

Service NSW: Making Customer Service Improvements across NSW

21 February 2013NSW Department of Premier & Cabinet

Designed with the customer in mind and launched in July this year, Service NSW is providing customer service improvements across NSW. Service NSW Deputy CEO Steve Griffin explains the concept behind Service NSW and how it is listening to customers and adapting services.

Highlights from the HC Coombs Policy Forum

1 December 2012NSW Department of Premier & Cabinet

The HC Coombs Policy Forum held in Canberra on 23 November 2015 featured a range of international and local speaking sharing their experiences and ideas for applying behavioural insights to public policy.