Behavioural insights can help address emergency decision-making to support NSW agencies and policy-makers reduce fatalities in the community. We look at the issue of driving through floodwater.
A BIU trial about flexible work was recently featured in the Harvard Business Review.
Lessons in practical applications of BI from the health domain.
Last week, the World Bank launched its 2015 World Development Report in Washington. The focus of this year’s report was on how insights into human decision making and behaviour can assist development practitioners and governments in program design and development policy.
We started working with the Behavioural Insights Unit (BIU) to increase the compliance effectiveness with respect to our fines, tax and debt recovery businesses. We conducted various trials to robustly understand the value of BI, one of which was for our land tax legal notices. Here are the details of the trial.
The Australian Taxation Office (ATO) has been using insights from behavioural science to trial different ways of getting people to pay their fines and lodge their tax forms on time.
In recent years, government has produced some innovative campaigns aimed at behaviour change, many of which have been especially successful at harnessing the power of social media.
‘Behavioural Insights in Action’ run in partnership with IPAA, saw over 100 participants attend from across the public sector, private sector and academia.
Tobacco smoking is the largest cause of preventable death and disease in Australia. It increases the risk of cancer, as well as various heart and lung diseases, and is estimated to cause over 6,600 deaths in NSW alone each year. One in two lifetime smokers will die from their habit, with a third of those deaths occurring in middle age.
Case Study Series - ‘Between the Flags’: A Hospital Safety Net System to Save Lives (NSW Department of Health)
Unexpected deaths in hospitals are often preceded by warning signs, with up to 80% of cases having indicators of deterioration in the hours or days leading up to the death.
Case Study Series - ‘Home Power Savings Program’: Saving Energy in Low Income Households (Office of Environment and Heritage)
The key policy issue underpinning the Home Power Savings Program is the social impact of the rising cost of electricity on low-income households in NSW.
Alex Laskey (Founder and President of OPower) delivers a very interesting presentation on how behavioural insights can be used to influence energy consumption.
Designed with the customer in mind and launched in July this year, Service NSW is providing customer service improvements across NSW. Service NSW Deputy CEO Steve Griffin explains the concept behind Service NSW and how it is listening to customers and adapting services.