Master Class Feedback

12 August 2013Behavioural Insights Unit

Categorymasterclass

Tagsevaluation, feedback, masterclass, nsw

The Behavioural Insights Team runs Master Classes for NSW public sector employees throughout the year. The aim of the Master Classes is to broaden the knowledge and understanding of behavioural insights within the NSW public sector and to demonstrate how it can be practically applied to public policy and service delivery.

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“Staff really enjoyed the half day workshop and in particular the transferability of the approaches and the interactive nature of the discussions...staff have started to use the techniques in their every-day work.”

Steve Orr, Deputy Chief Executive, Local Government – June 2013

The Behavioural Insights Team runs Master Classes for NSW public sector employees throughout the year. The aim of the Master Classes is to broaden the knowledge and understanding of behavioural insights within the NSW public sector and to demonstrate how it can be practically applied to public policy and service delivery.

We run cross-sectoral workshops where we apply BI to a range of public sector examples, as well as a limited number (where capacity allows) of ‘bespoke’ workshops where we review department specific programs and communications. Each Master Class runs for approximately four hours, during which time we introduce behavioural insights and discuss its application to policy and service delivery using the MINDSPACE and EAST frameworks.

We have been really pleased with the level of demand for the Master Classes, the quality of the input from participants and the great ideas that have been taken forward.

Feedback is an important part of ensuring our Master Classes are as relevant and useful as possible. Here are some results from Master Classes that took place earlier this year:

  • 1 in 2 participants rated the Master Class as ‘excellent’ (See Figure 1 - PDF)
  • When asked how useful the content of the Master Class was to their work, over three quarters of participants felt it was ‘extremely useful’ or ‘very useful’ (See Figure 2 - PDF)
  • When asked how confident participants felt in applying behavioural insights to their work, both before and after the Master Class, we saw increases in the number of people who felt ‘extremely confident’, ‘very confident’ and ‘confident’ after attending the Master Class (94% - See Figure 3 - PDF)
  • Encouragingly, the majority of participants felt ‘very confident’ in their ability to apply BI after the course.

There is still room for improvement! 6% of participants rated the Master Class as ‘average’ or ‘below average’.

There were three main themes that came through in the feedback that we will work to improve:

  • More time for facilitated small group work
  • More examples, including longer-term projects, and what is being applied in NSW
  • More materials both before and after the Master Class.

Are you interested in attending an upcoming Master Class?

All of our Master Classes are free and open for NSW public servants.