Understanding People, Better Outcomes [PDF] is a reflection on the achievements of the Unit and our trial partners over the past 18 months, sharing the lessons we have learnt along the way.
We report the results from our first three major trials, which focus on:
- payment of taxes, debts and fines with the Office of State Revenue (pages 4-5)
- supporting patients’ use of private health insurance at Westmead Hospital, with the Ministry of Health and Western Sydney Local Health District (pages 6-7)
- helping injured workers return to work with the Department of Education, Treasury Managed Fund and Allianz (pages 8-9).
We also reflect on the growing behavioural insights community in NSW, illustrated by the popularity of the international Behavioural Exchange 2014 conference.
Join us as we look ahead at the program in the months to come.