Viewing entries posted in December 2013

  • Dr Rory Gallagher: One Year On for Behavioural Insights in NSW

    Posted by on Wednesday December 18th, 2013

    As we approach the end of 2013, it is a good opportunity to reflect on what has been achieved over the past year, and what lies ahead for the next 12 months. The headline message is that a there is a real sense of momentum growing behind the use of Behavioural Insights (BI) in the NSW public sector.

  • Christmas Time and the Tyranny of Choice

    Posted by on Thursday December 12th, 2013

    Have you ever received a useless Christmas present? One that you surreptitiously placed in a drawer and that never again saw the light of day?

  • Transforming the Public Service Using Behavioural Insights

    Posted by Behavioural Insights Unit on Wednesday December 11th, 2013

    There has been a lot of research in to the way that BI can improve policies, service delivery and government interactions with customers; however, a recent report by the Mowat Centre at the University of Toronto has looked at how BI can be turned inward – on the public service itself.

  • Directory of Academics

    Posted by Behavioural Insights Unit on Tuesday December 10th, 2013

    Earlier in the year we had some research done to develop a Directory of Academics that work in Australia in psychology, economics, neuroscience and social marketing (areas related to BI), with particular relevance to public policy. 

  • In the News: December 2013

    Posted by Behavioural Insights Unit on Tuesday December 10th, 2013

    In “Would You Hold the Mayo if the Receipt Suggested It?” Cass Sunstein (co-author of Nudge) writes about an interesting initiative developed by US company SmartReceipt to promote healthy food choices.

  • Service NSW: Making Customer Service Improvements across NSW

    Posted by Behavioural Insights Unit on Monday December 2nd, 2013

    Designed with the customer in mind and launched in July this year, Service NSW is providing customer service improvements across NSW. Service NSW Deputy CEO Steve Griffin explains the concept behind Service NSW and how it is listening to customers and adapting services.